Privacy Policy
Effective Date: August 8, 2025
This Privacy Policy explains how Gravity Cloud Services, Inc., doing business as “MatterAI” ("MatterAI", "we", "us", or "our"), collects, uses, and shares information about you when you use our websites, products, and services, including our AI code review and engineering intelligence tools (the "Services").
MatterAI is an engineering intelligence company for AI coding. We are committed to protecting your privacy and handling your information responsibly.
Who we are
MatterAI is operated by Gravity Cloud Services, Inc., a Delaware corporation with a principal mailing address at 651 N Broad St, Suite 201, Middletown, Delaware, 19709. If you use our Services on behalf of an organization, that organization’s administrator may control certain aspects of your account and data.
Scope
This policy applies to information we collect through: (a) our websites (including matterai.so), (b) our hosted products and APIs, (c) our IDE extensions, CI/CD integrations, and other developer tools, and (d) our communications and support channels. It does not apply to third-party websites, services, or integrations that are governed by their own policies.
Definitions
Company means Gravity Cloud Services, Inc., doing business as “MatterAI”.
Services means our websites, products, APIs, and developer tools.
Personal data means information that identifies or can reasonably be linked to an identifiable person.
Usage data means telemetry and log information collected automatically when you use the Services.
Information we collect
Information you provide to us
Account and contact information (e.g., name, email address, organization, role, authentication identifiers).
Workspace and billing information (e.g., workspace name, plan tier, billing contact and address, payment information processed by our payment provider).
Content you submit (e.g., pull request metadata, code snippets, diffs, comments, prompts and outputs you send to or receive from our Services).
Communications (e.g., support requests, feedback, survey responses).
Information we collect automatically
Log and device data (e.g., IP address, browser type, settings, operating system, device identifiers, date/time, pages viewed, referrer/exit pages, crash reports).
Product telemetry (e.g., feature usage, performance metrics, error events, configuration flags) to maintain and improve the Services.
Cookies and similar technologies used for authentication, security, preferences, analytics, and to improve your experience. You can control cookies through your browser settings.
Information from third parties
Integrations (e.g., GitHub, GitLab, Bitbucket, SSO providers) that you connect authorize us to access certain data as needed to provide the Services.
Service providers and partners that help us operate, secure, and improve the Services.
How we use information
Provide, operate, and maintain the Services, including processing prompts, code, and outputs you submit to enable features like AI code review and documentation.
Secure and protect the Services, prevent fraud and abuse, and enforce policies.
Research and improve the Services, including developing new features, quality and safety testing, and analytics.
Communicate with you about updates, security alerts, and administrative messages. With your consent or as permitted by law, we may send product announcements or offers; you can opt out at any time.
Compliance with legal obligations, and to protect the rights, safety, and property of MatterAI, our users, and the public.
Model training and data use. We do not use your private repository content, source code, or prompts/outputs submitted to our enterprise Services to train foundation models, unless you or your organization expressly opt in or provide written permission.
Legal bases for processing (EEA/UK)
If you are in the EEA or UK, we only process your personal data where we have a valid legal basis. The table below summarizes the primary purposes for which we process personal data and the corresponding legal bases.
| Purpose | Type of data | Legal basis |
|---|---|---|
| To provide, maintain and facilitate any products and services offered to you with respect to your MatterAI account, which are governed by our Terms of Service |
| Contract |
| To provide, maintain and facilitate optional services and features that enhance platform functionality and user experience |
| Legitimate interests It is in our and our users' legitimate interests to expand our product features and deliver additional services that enhance platform functionality and user experience. |
| To communicate with you, including to send you information about our Services and events |
|
|
| To create and administer your MatterAI account |
| Contract |
| To facilitate payments for products and services provided by MatterAI |
| Contract |
| To prevent and investigate fraud, abuse, and violations of our Usage Policy, unlawful or criminal activity, unauthorized access to or use of personal data or MatterAI systems and networks, to protect our rights and the rights of others, and to meet legal, governmental and institutional policy obligations |
| Legitimate interests Legal obligation It is our legitimate interest to protect our business, employees and users from illegal activities, inappropriate behavior or violations of terms that would be detrimental. We also have a duty to cooperate with authorities. |
| To investigate and resolve disputes |
| Legitimate interests Legal obligation It is our legitimate interest to fully understand and make reasonable efforts to resolve customer complaints in order to improve user satisfaction. We also have a legal obligation in some cases. |
| To investigate and resolve security issues |
| Legal obligation Legitimate interests It is our legitimate interest to protect user data and our systems from intrusion or compromise through monitoring and swift response. We also have a legal obligation to provide adequate security safeguards. |
| To debug and to identify and repair errors that impair existing functionality |
| Legitimate interests It is our legitimate interest to maintain continuous functioning of our services and rapid correction of problems to ensure a positive user experience that encourages engagement. |
| To improve the Services and conduct research (excluding model training) |
| Legitimate interests It is our legitimate interest and in the interest of MatterAI users to evaluate the use of the Services and adoption of new features to inform the development of future features and improve direction and development of the Services. |
| To improve the Services and conduct research (including model training). See our Notice on Model Training for more details on the data used to train our models. |
| Consent (when users submit Feedback) Legitimate interests (for trust and safety purposes) It is our legitimate interest and in the interest of MatterAI users to evaluate the use of the Services and adoption of new features to inform the development of future features and improve direction and development of the Services. |
| To enforce our Terms of Service and similar terms and agreements, including our Usage Policy. |
| Contract Legitimate interests In certain circumstances outside of the performance of our contract with you, we may rely on legitimate interests. It is our legitimate interest to enforce the rules and policies governing use of our services, to maintain intended functionality and value for users. We aim to provide a safe, useful platform. |
Where we rely on consent, you may withdraw it at any time. Where we rely on legitimate interests, you may object to that processing as described in the “Your choices and rights” section above.
How we share information
Service providers and subprocessors that host, process, or analyze data on our behalf under contractual confidentiality and security obligations.
Enterprise administrators where you use the Services under an organization account; certain information may be visible to your organization.
Legal and safety when required by law, subpoena, or to protect rights, safety, and security.
Business transfers in connection with a merger, acquisition, financing, or sale of assets.
With your consent or at your direction.
International data transfers
We may transfer, store, and process information in countries outside your own, including the United States. Where required, we use appropriate safeguards such as Standard Contractual Clauses.
Data retention
We retain information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the nature of the data and our legal or contractual requirements.
Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data, and to data portability. You can exercise these rights by contacting us at the address below. If you use the Services through an organization, please contact your administrator first.
Residents of the EEA/UK may have additional rights under GDPR. California residents may have rights under the CCPA/CPRA. We do not sell or share personal information for cross-context behavioral advertising.
Security
We use administrative, technical, and organizational measures designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children’s privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date above. Your continued use of the Services after changes become effective constitutes your acceptance.
Contact us
If you have questions or requests, contact:
- By email: [email protected]
- By mail: Gravity Cloud Services, Inc. (MatterAI), 651 N Broad St, Suite 201, Middletown, Delaware, 19709